Recent Why SERVPRO Posts

Certified: SERVPRO Cleaned – a defensive cleaning program

5/18/2020 (Permalink)

Table tent signs describing the Certified: SERVPRO Cleaned program on top of a wooden table. Our defensive cleaning program gives your business a way forward by providing your employees and customers ongoing safety and assuredness.

Let us help you get back to business

As our communities re-open in Lenoir City, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned,but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of Loudon & Roane Counties today at (865) 986-3015 for your Certified: SERVPRO Cleaned consultation.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  Each SERVPRO franchise is independently owned and operated.

Lenoir Restaurants That are Open or Serving Pick Up Meals Must Step-up Cleaning Protocols

5/18/2020 (Permalink)

yellow gloved hand wiping a blue wall with a pink rag SERVPRO cleans and disinfects following the guidance of the CDC.

SERVPRO of Loudon & Roane Counties is Available to Help

Many restaurants that are still preparing food (often for takeout) have an added responsibility to practice social distancing, protect employees and customers to help reduce the chances of pathogen transfer.

Keeping your workspace in Lenoir professionally cleaned is essential during this time, especially in a small city. Even if you believe you are doing a fine job with cleaning, there may be more that could be done, a higher level of service. Professionals have specialized equipment and access to hospital-grade disinfectants beyond what the public can access.

    •    Proper Application: Many cleaning products must be applied in a specific way and only on certain surfaces. At SERVPRO, our technicians are trained and understand how to use these products correctly.
    •    Training: Our SERVPRO technicians are certified by the Institution of Inspection Cleaning and Restoration Certification (IICRC.) We have the training, knowledge, and experience to identify the correct steps for whatever situation we face.
    •    Experience Defined: Our expert SERVPRO crews work on bio-hazard cleaning, crime and death scene decontamination, sewage spill cleanup, and antimicrobial remediation every day of the week. We understand how to virus properly perform preventative cleaning.
    •    Information: Please call to discuss your needs; maybe we can help you focus on running your business and reduce stress.

In addition to helping restaurants, we work for other businesses and homes too. Call SERVPRO of Loudon & Roane Counties today, at (865) 986-3015.

For more about Lenoir click here.

Advice from the medical and scientific community regarding how to deal with the coronavirus is based on present knowledge, which is subject to change as the situation continues to develop. There can be no assurance that disinfectants alone will be adequate to fully eliminate the virus. We are not physicians or infectious disease professionals. Consult your medical professionals for individual medical advice.

What Equipment Best Removes Water from Lenoir City Homes?

4/28/2020 (Permalink)

water damaged ceiling No matter how severe water losses might be, let our professionals help make it “Like it never even happened.”

Why Sump Pumps Can Handle Larger Lenoir City Properties  

Of the numerous tools used to overcome substantial water loss incidents in Lenoir City homes, the standard choice for extraction continues to be electric submersible pumps. Because of their versatility in the field following flooding and widespread water loss, we can even utilize these tools for large residential properties where many areas of the house have become damaged by migrating effects.  

Our crew chief scopes the entire property and its spread of water loss effects to determine if water removal in Lenoir City homes is necessary. Using software like our SERVPRO DryBook, we can document the parameter of the moisture damage. We then design a specific plan of action to begin reducing standing water and drying out saturated construction materials using a combination of centrifugal and axial air movers as well as refrigerant dehumidifiers. Grander properties might also benefit from the deployment of our trailered desiccant dehumidifier to introduce drier exhausted air into damp regions of the house.  

To address standing water, the ideal tool for this task is the electric sump pump. With the lower power demands (115V) of the individual units, along with the continual draw of standing water, our SERVPRO team can regain control of substantial losses. For more prominent properties with several inches of pooled water throughout a level, more than one submersible pump can provide continuous, quiet operation until the water level drops below two inches, where another piece of equipment is necessary to finish the job.  

For widespread demands like sprawling residential properties affected by significant water losses from plumbing breaks or other disasters, we can utilize our industrial-grade sump pumps as well. While the smaller devices can move a maximum of 18,000 gallons an hour, these more substantial units can move up to 6,000 gallons of water a minute. The size demands for extraction tools can get determined during the initial inspection phase before mitigation work begins. 

Though our SERVPRO of Loudon & Roane Counties team has many extraction tools and equipment to choose from, the electric submersible pump is the standard for many reasons. No matter how severe water losses might be, let our professionals help make it “Like it never even happened,” by calling (865) 986-3015. 

More about Lenoir City.

What are Some Odd Causes of Mold Damage in Your Property?

4/26/2020 (Permalink)

Icicles hanging from gutter Checking your gutters during the warm months can help prevent ice jams during the cold months.

Ice Dam Formation On Your Roof Can Lead To Mold Damage In Your Harriman Home's Attic

Colder weather means turning up the heat in our homes in Harriman. Keeping things comfortably warm can help stave off colds and flu episodes, as well as protect our homes. Letting heat escape through a poorly insulated roof and exterior walls in your residence can lead to higher heating bills.

Harriman residents should know that a lack of insulation in their roof can lead to mold damage. Ice dams form when warm air escapes through a poorly insulated roof, and this heat then melts the underside of the ice and snow that accumulated. Sunlight melts some of the snow on the top of the snow cover, sending water off the roof or trickling underneath in places where the cover is thinner. Overnight, when temperatures drop again, the top layer refreezes and traps the water underneath. The heat escaping can continue to melt the lowest part of the snow.

The weight of this ice and snow on your roof can eventually push water between shingles. As this water slowly enters your home, it can compress insulation further. This leads to more heat escaping through your roof. The moisture that entered remains, providing the microbes already present with the ability to begin growing in full force.

Installing new installation can prevent ice dams, but many homeowners find that mold damage already exists when they pull out the old insulation. SERVPRO can remediate this microbial invasion and make everything “Like it never even happened.” Any repairs to the roof should also occur at this time, to prevent any leaks or drips that can harm newly installed insulation. Afterward, you can safely install new insulation without worrying that either problem might return.

When mold damage occurs in an attic, many of the things stored there can also become covered in microbial growth. Some items stain easily because of the materials involved in their construction. However, we can restore many belongings to excellent condition. We can perform this cleaning in your home if space allows for our workers and equipment.

Because mold spreads via spores, SERVPRO's technicians set up air scrubbers in the living areas of your house. These machines clean the air and trap microscopic particles, including dust, spores, and small fibers. This is very important to consider if any ducts in your attic contain holes, tears, or breaks that spores might have entered before we remediated the situation.

The Ever-Present Microbe Does Not Mean Mold Damage Must Occur in Oak Ridge Properties

Microbes a new corner of Oak Ridge, and only the unwanted presence of water activates these otherwise harmless microorganisms. Once this occurs, however, and water continues to provide them with easy access to vital nutrients, mold can continue growing indefinitely. 
Homes in Oak Ridge require mold damage remediation to thwart growth and stop homes from succumbing to this constantly growing microbe. SERVPRO's specialists receive training in mold damage remediation and can provide you with specific information about how these can damage your property. 
Microbes can exist anywhere, even in freezing temperatures. However, they only exist in a dormant state most of the time. They require warmer, but shady locations, and enough water to release the nutrients from materials nearby as well as moisture to keep them growing.  This is why they prefer attics and basements, as well as closed-off rooms, crawlspaces, and under cabinets. A lack of air currents also helps microorganisms grow quickly and profusely. 
SERVPRO can help locate where moisture enters your home's living space and close the source off, this does not kill off the mold itself but forces it back into a dormant state. However, any microbes that settle in the area cannot grow, either. We perform remediation of areas with mold damage in a manner that keeps the already present ones contained, and also set up air scrubbers to remove any spores from the home's environment. 
No amount of remediation can wipe your home completely free of mold and mildew spores. Microbes are continually being reintroduced, as well, from outside sources. However, proper mold damage remediation gives your home a fresh start by reducing the population down to a healthy number and eliminating any sources of moisture. 

SERVPRO of Loudon & Roane Counties wants families to live in homes that contain no mold damage, especially since microbes can cause health effects. We serve residents in Kingston and Rockwood, as well as the Blue Springs area. Contact SERVPRO any time of the day or night, 265 days a year, by calling (865) 986-3015.

Click here for more about Harriman.

SERVPRO Offers Peace of Mind to Lenoir City Residents After Mold Infestation

2/8/2020 (Permalink)

mold growing on wall We’re Faster to Any Size Disaster!

Why SERVPRO Offers Peace of Mind to Lenoir City Residents in Need of Mold Remediation

The presence of mold in your Lenoir City residence causes worry and embarrassment. If you try to get rid of the mold on your own, it also likely causes frustration as the staining and musty odor often returns or worsens, no matter how hard to try to find and use proper techniques. Effective mold abatement requires adherence to a research-based protocol developed by the Environmental Protection Agency (EPA) and specialized products and equipment. Our crews are experienced and well-prepared to follow the prescribed procedures, why we succeed at this challenging task.

Transparency in Mold Remediation
Mold remediation in Lenoir City as elsewhere must be understood for what it can and cannot accomplish. Be very wary of any contractors who promise complete mold eradication, because save for highly-specialized spaces like laboratories and some healthcare settings that pledge is impossible to attain. Mold spores are everywhere, and removing them entirely is not practical in your home. What can be accomplished is the removal of an active mold colony infestation and inhibition of future outbreaks. Our honesty when communicating what we can deliver is why our mold remediation services can be trusted.

Moisture Is the Culprit
One of the reasons why SERVPRO offers mold remediation services is the need we observe during our water damage mitigation and remediation. Moisture fuels the growth of otherwise dormant mold spores. Often when we investigate a water loss, mold growth has already taken hold and is winning the battle, especially if an unnoticed slow leak allowed structures and contents to absorb water. Mold damages building materials, using them as a source of nourishment and consuming them in the process. Susceptible individuals report health effects from allergies and reactions to the mycotoxins produced by mold.

The EPA Way
Although we do access mold testing if needed, usually, the affected area is obvious. Staining, crumblings materials, and that musty, “off” smell guide our technicians to the microbial infestation. Mold does not need light to grow, why SERVPRO checks building cavities nearby. Once we establish the perimeters of the colonies, we do the following:

Contain the area
We use 1.6 mil polyethylene barriers to isolate the moldy area, usually employing negative pressure air scrubbing technology to seal the working space off from the rest of your house. The air scrubbers force contaminated air through filters, capturing many contaminants stirred up during remediation and venting the residual air to the outside.

Protect You and Our Employees
Inhalation and skin contact with mold residues can irritate and possibly compromise the health of certain people. Our technicians wear personal protective equipment (PPE), including respirators and body coverage. The choice to implement PPE protection minimizes the tracking of moldy residues into other areas of your home.

Remove the Mold
Notwithstanding the claims of makers of antimicrobial products, research demonstrates that the most reliable way to rid a residence of active mold growth is mechanical. Brushing, scraping, and abrasive techniques like soda blasting are all used to remove the mold organisms physically from affected surfaces.

Clean Up Debris
The mechanical removal disturbs both mold and the surfaces upon which it grew, why SERVPRO is sure to use HEPA filtered vacuums, and through wipe, downs to account for all particulates.

Judicious Use of Antimicrobials
Although broadcast spraying is ineffective when used in isolation, the application of EPA-registered antimicrobials as part of the final cleanup can help inhibit mold rebounding. Some innovations, like antimicrobial-impregnated surface coatings, can offer a safety net when restoring walls and other surfaces before painting.

Eliminate the Moisture
If not already accomplished during a prior water loss project, the source of moisture that fed the initial outbreak must be found and remediated. Our experience in coordinating this essential step in nearly all water emergencies is why SERVPRO has the resource to minimize a recurrence of mold-friendly conditions.

Our comprehensive training and knowledge of the mold life cycle are why SERVPRO of Loudon & Roane Counties intervenes effectively when engaged in providing mold remediation. One call to (865) 986-3015 gets the help you need fast.

For more about Lenoir City click here.

Why Professional Restoration Services are Necessary for Water Loss Events in Lenoir City

1/22/2020 (Permalink)

SERVPRO drying mat being used on water damaged floor SERVPRO has the equipment to locate and dry hidden moisture. Call us today!

Organize and Prioritize Water Damage Issues using Lenoir City Professional Restoration Firms

Unwanted water in your home causes a real problem for your possessions and impact your day-to-day life. There are many actions worth taking immediately after a water emergency that can help you to limit loss. Taking light-weight items out of the affected area is a priority but be careful to seal any possessions into bags or lay down sheeting to prevent moisture spreading throughout the home during removal. You may also want to consider how to get the water out, either by pumping, evaporation, or dehumidification.

Different homes respond differently to water intrusion, which is why many residents choose professional water damage restoration services here in Lenoir City. Using professional help can organize the situation into a manageable, time-efficient process that takes your home back to its preloss condition. By enlisting the assistance of a company like SERVPRO, it can be possible to salvage many of your possessions and prevent the integral structure of your home from sustaining permanent harm.

Water intrusion may result from open joints in the structure of your home. SERVPRO recommends you conduct regular maintenance checks before and during the winter period to limit potential emergencies. These fissures can occur over time as materials expand and compress throughout the year in response to temperature. While areas of the home that are well-insulated like your living room tend to be impervious to adverse effects of temperature, other areas like a garage, porch, or crawlspace can be more vulnerable. Periods of excessive rainfall can result in the exposure of cavities in your home's structure, causing a water emergency.

Practicality is crucial to overcoming a water loss scenario with minimal lasting harm. Here at SERVPRO, our water restoration technicians (WRT) can prioritize areas of concern and restore them first. These areas of interest may include precious documents or textiles, which can sustain more damage than denser items. We can also put in place hydrothermal equipment to control the temperature and humidity in the affected area. By taking regular measurements, we can ensure you remain safe against secondary damages like mold growth.

Use professional restoration to organize and prioritize your home emergency. Contact SERVPRO of Loudon & Roane Counties at (865) 986-3015 now.

More about Lenoir City.

Call SERVPRO When Your Lenoir City Home Needs Water Damage Remediation Services

1/22/2020 (Permalink)

Bathroom/Toilet Call us today! SERVPRO of Loudon & Roane Counties at (865) 986-3015, and we can take a look for you!

Protecting Your Home From Water Damage In Lenoir City

There are so many ways that your home could find itself in need of water damage remediation services. However, what matters most is how quickly you can acquire the services for your home. The longer that excess moisture sits in your home, the more potential there is for further damages.

Hypothetically, imagine a situation where your Lenoir City home experiences water damage. Imagine that a crack forms in the tank of your toilet, and tiny beads of moisture escape it every day and all day. Soon enough, the wall behind it becomes wet. It is essential to deal with water damage as soon as you find it, or else moisture left to its own devices could feed a mold colony before you know it.

When you contact SERVPRO, our technicians quickly gather and travel to your home. We prioritize speed because we know how unnerving it can feel to have water damage sitting in your home. We're available day or night, waiting to help you when you need it most, and our technicians are expertly trained.

When we arrive at your home, SERVPRO can get to work right away. After turning off your water and pulling the toilet away from your wall, we can begin to address the water damage that dribbled down the back of the wall. Should the damage be less advanced, our technicians could set up drying equipment and drill a tiny hole to feed an air blasting tube through. Devices like heaters and dehumidifiers can help extract moisture, and air blasting tubes can help us reach places that would typically be impossible.

Alternatively, should our SERVPRO techs decide it is best to remove the drywall, we can make flood cuts and remove the specific section that is damaged. Making cuts like this can help prevent mold damage while also saving most of the drywall. Once our SERVPRO technicians finish, we can leave your home, confident that you feel, "Like it never even happened."

If you find yourself in need of our help, never wait. Dial the number (865) 986-3015 to speak with SERVPRO of Loudon & Roane Counties. No matter the day or the time, we're here to help.

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What are The Five Most Common Types of Water Damage on Lenoir City?

10/24/2019 (Permalink)

road covered by rising water No matter if the water is from flooding or a broken pipe, SERVPRO can restore your home. We are available for any water loss event need.

Five Most Common Types of Water Damage in Lenoir City Homes and What to Do About It 

There are five main reasons for water damage to occur in a home, and all of them require fast action. If there is any chance that the water ran under flooring or behind a wall, DIY cleanup is no longer an option. 

Some of the most frequently encountered water removal needs in Lenoir City homes by SERVPRO, in some cases, were preventable. No matter how it happened, to avoid secondary issues, it is advisable to get professional water cleanup. 


Consumer-grade wet/dry vacuums, even the rented ones, do not have the necessary power to extract deeply embedded moisture like the equipment used by SERVPRO technicians. They also scope the property with their state-of-the-art detection equipment to ensure they do a thorough water cleanup job. 

Broken Pipes

A common type of water loss in a home comes from broken pipes. Often a slow leak pointing to a faulty or worn seal suddenly gives way, and an indoor flood happens. Turn off the water, blot, and mop up what you can and contact SERVPRO to ensure the loss area receives proper extraction and drying.  

Clogged Rain Gutters

When gutters overflow, it has the potential to damage the roof and send water inside instead of the downspout. SERVPRO technicians recommend having your gutters cleaned, and the installation of gutter guards or screens inhibits this issue.  

Poor Drainage

Drainage is another mostly preventable issue. As it rains, watch where the water goes, if it runs towards the home or pools around the foundation, there is a problem. Some solutions are to raise the grade around the house, install foundation vents or French drains to assist with directing the flow away from the property. 

Faulty Washing Machine Hose

Faulty hoses are another widespread occurrence. Very few people stay in the room with their washing machine, and if the hose breaks, gallons of water winds up on the floor very quickly. Delamination of tile flooring, water behind baseboards, and subflooring are all common scenarios. Fast water extraction and the use of specialized drying such as drying mats assist with recovery from this type of loss.  

Flash Floods

You can't stave off a flash flood. The best plan of action is when you know the water is a threat, move valuables and furniture away from the most likely entry point and block it with towels or sandbags to slow the progression. Because this type of water is a category three biohazard, do not self-clean and bring in SERVPRO.  

SERVPRO of Loudon & Roane Counties at (865) 986-3015 has the knowledge and equipment to handle any water removal, call us for both fast and thorough cleanup, "Like it never even happened."

 More about Lenoir City.

Our Highly-Qualified and Compassionate Team is Why SERVPRO Delivers Results in Lenoir City

7/25/2019 (Permalink)

SERVPRO will always be there for your Lenoir City disasters, no matter how substantial the loss.

We care about the fire, water, and mold losses that occur in our Lenoir City.

The aftermath of a Lenoir City residential water, fire, mold, or storm loss affects not only the structural components and contents inside your home but also your peace of mind and sense of security. What sets our team apart is the balanced approach we cultivate,  providing our highly-skilled services to you with exceptional care and compassion. Our owners set the tone, striving to enhance our customers’ satisfaction by seeking advanced training and pursuing leadership roles in the restoration industry.

Water Damage

Until it happens in your home in Lenoir City, profound water damage to structural components and contents from seemingly insignificant leaking is difficult to imagine. Small leaks often go unnoticed, hidden behind walls and collecting trapped water under cabinets or other structures or fixtures. No building materials are impervious to eventual deterioration if water remains unmitigated and unremediated.

Staining of a ceiling, bulging of a wall, or an unpleasant odor are signals of the harm water does over time and cannot be ignored without substantial detrimental consequences to the integrity of your home’s structure. The sooner you reach out to the professionals on our team for help to determine the source of the water damage and to devise a plan to respond to it the more likely we can halt the harm and dry out the structural components of your residence.

SERVPRO’s water damage team arrives ready to complete a thorough investigation, armed with training, experiences, and sophisticated scanning and moisture metering devices. The migration of water from one space to another must be mapped out so our Institute of Inspection, Cleaning and Restoration Certification (IICRC)-trained crews can take the steps needed to remove any trapped water and devise the most efficient structural drying approach to restore normal moisture readings. Failure to locate and resolve all of the damage exposes the building materials and continents of your home to the risk of progressive deterioration and secondary complications like mold growth.

Fire Damage

Homeowners in Lenoir City face fire damage with confidence when we answer the call for assistance. Even relatively minor blazes can create substantial consequences for the building materials and contents throughout your home, so it is wise to have our Fire and Smoke Restoration Technicians (FSRT) evaluate the situation as soon as possible after the fire is extinguished. A comprehensive plan and its implementation are critical components to making it “Like it never even happened.”

One surprise many homeowners experience after successful firefighting efforts is the incredible amount of water and chemical retardants used to knock out the flames. SERVPRO is a full-service disaster response company, so we are undaunted with the need for water removal and structural drying as the first step at a fire scene. Our IICRC-educated managers and technicians hold multiple certifications in restoration industry best practices, moving from task to task swiftly and competently.

Clean up after a fire requires specialized knowledge of the characteristics of different types of soot and the most efficient methods to remove them. Our crews match products and techniques for structural components in your home and for furnishings, household goods, and personal possessions we transport to our production facility. Our content restoration technicians have a broad array of resources available to clean, dry, deodorize, and restore everything from heirloom crystal to your child’s stuffed animal collection damaged by heat and fire residues.

Mold Remediation

A lot of “hype” surrounds the issue of mold damage in Lenoir City as well as in other communities. Although homeowners should seek assistance upon discovering visible fungal growth, there is no need to panic. Falling for any scare tactics from unreliable companies that claim they can deliver mold elimination is counterproductive. Understanding that mold spores coexist with humans in every home and commercial building is a fundamental step toward limiting the damage mold can do to your home.

SERVPRO mold remediation specialists seek the source of water behind any fungal outbreak and recommend repairs or other strategies to eliminate the leak, condensation, high humidity, or seepage. We stress that moisture control is essential to minimize future mold growth. 

We also offer professional mold remediation services, following the protocol developed by the Environmental Protection Agency (EPA). The research-based step of procedures keeps you and your family safe from the sometimes irritating effects of mold residues as we remove active colonies and clear the affected area of excessive quantities of spores and the toxins some strains of mold can emit. To limit drift of the debris to other spaces, we contain the work area, frequently employing a system of heavy plastic sheeting and negative pressure air scrubbers to seal off the affected section. Our technicians wear personal protective equipment to limit tracking residues elsewhere after we remove the growth. Mold brushes and scrapes off solid surfaces, and even porous materials respond well to innovative techniques like soda blasting. 

Storm Damage

Extreme weather affects more areas every year, and flood damage in Lenoir City can link to the overflow of streams and creeks in the community after heavy rain. Thunderstorms bring high winds that can topple trees and poles, damaging roofs, windows, and siding. Driving precipitation during the storms invades through the weakened roofs and broken windows, filling lower levels with water.

Storm and flood damage is a Lenoir City’s residents worst nightmare. The rapid emergency response you can expect from our SERVPRO IICRC-trained team is the antidote to the fear and confusion experienced after the trauma of destructive weather. 

Crew members secure your home with tarps and boards as our managers assess the interior damage. A plan forms quickly, and technicians unload necessary equipment from our fully-stocked trucks to address water removal followed by structural drying.

The water collecting inside after storm damage is by definition Category 3 or black water, highly contaminated and capable of exposing inhabitants to health issues. Our employees are familiar with local regulations and contain and dispose of the dirty floodwater appropriately. We use EPA-registered cleaning products and disinfectants to treat the surfaces that came in contact with the floodwater, inhibiting the potential for microbial growth.

Respect and results are why SERVPRO of Loudon & Roane Counties earns positive feedback from customers relying on our expertise in response to a broad range of property damage emergencies. Call (865) 986-3015 immediately after disaster strikes. We’re Faster To Any Size Disaster.

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NO, Not in Loudon without Water Damage! Call SERVPRO For Mitigation

3/25/2019 (Permalink)

"Like it never even happened." That Is Why to Call SERVPRO for Water Loss Cleanup in Loudon

Will Wall Cavities Dry on Their Own in Your Loudon Home?

Water loss incidents present a widespread threat to your residence, beginning at the source of the damage and spreading out quickly from this point to neighboring areas and rooms. With plumbing stretching throughout your entire home from the primary supply line, you have a literal network of piping hidden in the walls, beneath flooring, and above your ceiling materials. Whenever a weak point in this plumbing becomes a breach in the line, the bulk of the effects can occur within wall cavities.

Many homeowners mistakenly believe that if left alone that water damage to their Loudon home can resolve itself. While water does eventually dry in many cases, this drying does not occur before substantial damage to structural elements, and secondary effects like mold growth have occurred. A wise decision is to reach out to our highly-trained, IICRC-certified water restoration technicians for a prompt response to the emergency with mitigation solutions to help you right away.

Our professionals must first diagnose the point of the plumbing break when we first arrive at your damaged home. While much of the damage can indicate a general area to begin the search, leak detection equipment can pinpoint precise locations for controlled drywall removal and direct access to the area in need of repair.

If our SERVPRO professionals can get notified of the emergency quickly enough, we can often preserve most of the damaged construction materials. With the understanding that you cannot wait for wall cavity water damage and pooling to resolve itself on its own, we can utilize effective tools like our injecti-dry system for a minimalistic approach to drying out the wall cavities using entry points drilled behind where the baseboards line the bottom of the walls. We can double check the effectiveness of these efforts with moisture detection equipment and thermal imagery.

In short, it is never a good idea to allow water damage to persist anywhere in your home. You risk structural degradation and mold growth. Let our SERVPRO of Loudon & Roane Counties rapid response team make it “Like it never even happened.” Call anytime at (865) 986-3015.

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Appliance Failure Could Create Water Damage In Your Lenoir City Home

3/7/2019 (Permalink)

Lenoir City Homeowners Rely on SERVPRO for Appliance Water Damaging Events

SERVPRO Mitigates Damages in Lenoir City Properties from Water Leaks

Appliances in your home are a notable convenience. With all the time and effort they can save you, it is easy to forget that they are just machines. By their nature, appliances are eventually going to wear down and malfunction over time, and with an appliance like a washing machine, this could spell a very substantial problem for your Lenoir City residence.
The trouble with appliances like your washing machine is that they rarely give you indications that they are close to breaking down. Something as simple as a bushing that has gone bad near the drum could be enough to cause the machine to overfill and spill water onto the floor. Worse still, the hoses on the back could break loose, allowing water to flow freely through your laundry area unabated until you notice the problem and manually shut off the valve. Considering the water damage this could cause to your Lenoir City home, you need to know whom to call to help you clean up the mess and restore any harm that the incident might have caused.
Our experienced SERVPRO team is available 24/7 for any emergency that you might have. Our emergency response crew can quickly assess the damage and eliminate the source of the water damage if that problem has not already gotten solved before we arrive. Cutting off the water supply to the washing machine prevents further incident while the restoration process gets underway.
Extraction of the water is the primary concern, and there are many tools at our disposal to make this process quick and efficient. Depending on the severity of the situation, we can use everything from wet vacs to pump trucks to thoroughly extract all of the present water and prepare the affected area for drying. The volume of spilled water and the placement of the appliance can greatly magnify the water damage. The faster the moisture can get removed from the air and materials, the less likely that conditions would allow for mold growth. Our IICRC certified SERVPRO technicians even use infrared thermal scanning to ensure that all of the water has been successfully dried from walls, floor voids, and flooring, leaving you with the peace of mind that the affected area has gotten entirely restored.
If you are dealing with any manner of a water emergency, do not hesitate to call SERVPRO of Loudon & Roane Counties. Our emergency response team is available anytime at (865) 986-3015.

For more information on the "Lake Capital of the South" click here.

Professional Fire Damage Restoration Expectations In Lenoir City

3/7/2019 (Permalink)

Lenoir City Property Owners Rely on SERVPRO to Mitigate Smoke & Fire Damage

Lenoir City Homeowners Rely on SERVPRO for Smoke & Fire Cleanup and Restoration

When a fire breaks out in a Lenoir City residence, extinguishing the flames is just the first step. Charring, soot, and smoke damage are challenging problems for the homeowner, and successful outcomes rely on using proper tools, products, and techniques to restore a property to preloss condition. We offer highly-qualified technicians and state of the art equipment to transform fire damage to "Like it never even happened."

Once the firefighters leave and access to your Lenoir City house is again available, our fire damage crew assesses the issues. Our production manager develops a comprehensive plan to address all necessary tasks, starting with water removal and damage abatement and then moving on to soot, smoke, and odor remediation.
Firefighting typically involves significant quantities of water and sometimes chemicals to extinguish the flames. The unabated damage water does to property is ongoing, destabilizing and deteriorating structures as well as risking secondary harm such as mold growth. It also poses a slip and fall safety hazard for both inhabitants and restoration technicians during the recovery period. SERVPRO crews use powerful pumps and extractors to remove standing water. Then they determine drying goals based upon the moisture content of the affected structures and features. High-efficiency air movers and dehumidifiers move water vapor out of the structure, captured by the dehumidifiers via condensation or desiccant technology.
Crews evaluate the soot and smoke damage and employ the appropriate tools and cleaners to remove the residues and restore surfaces. SERVPRO technicians are IICRC certified, trained in the restoration industry's best practices. Light soot and ash respond well to dusting, dry sponging, and HEPA filtered vacuuming. Stickier residues found when the fire smoldered may need spray and wipe techniques or abrasive tools or cleaners to dislodge. Some substances when combusted deposit a lacquer-like coating on surfaces that requires the use of solvents and abrasion to remove. Immersion or ultrasonic cleaning works well for removable fixtures and articles with intricate details.
The HVAC system in the dwelling needs inspection as it may have suctioned soot and smoke inside the ducts during the fire, dispersing the debris throughout the property. At a minimum, filters need replacement and more thorough cleaning done by SERVPRO if indicated.
After the fire damage, debris and residues are removed, and surfaces cleaned, any lingering odors need attention. SERVPRO (OCT) deodorization specialists use strategies like thermal fogging or hydroxyl generators to change the chemical composition of odor-bearing particles to neutralize them. Occasionally surfaces still emitting odors after cleaning need sealing to contain the smell.
Rely on SERVPRO of Loudon & Roane Counties to come to your assistance with confidence after fire damages your home. Work crews are just a phone call away at (865) 986-3015, 24 hours a day, 365 days a year.

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SERVPRO Breaks Down Fire Damage Move-Out Process

2/11/2019 (Permalink)

Our team is trained to carefully pack all personal belongings, clean them, and store them until they are ready to go back to the client's property.

Why SERVPRO Services are Vital for a Move-Out After Fire Damage in Harriman  

Are you wondering why SERVPRO fire damage restoration services are the best? We have the best service delivery that ensures the safety of our client's health and their belongings. When conducting a fire damage restoration, we make sure that the contents inside your structure are properly taken care of. To conduct a successful moving process, we ensure that we understand what is most important to the client. The entire process involves moving the contents inside your structure to a remote location before we embark on fire damage restoration in Harriman.

After a house fire in Harriman, various situations may require our SERVPRO experts to move your belongings. This is done to ensure that our professionals have enough space to work without worrying about damaging your belongings. There are various reasons why moving your belongings is inevitable. Firstly, moving your belongings provides room for a quick restoration process that saves time and resources. In addition, the contents of your property require to be protected from any form of damage. Moreover, the structure might be too damaged to an extent that the security of your belongings is compromised.

Another reason why our SERVPRO experts recommend a move-out is because of water that may find its way into your property after a fire damage. Water poses a huge threat to the contents of your property thus the best way to salvage your belongings is through a move-out. With a properly conducted move-out, you are assured that your belongings are secure. This provides us with enough space to complete the job impeccably. However, it is important that you note that the decision by our experts to call for a move-out can be determined by the extent of fire damage.

SERVPRO of Loudon & Roane Counties understands that the move-out process can prove to be hectic. For that reason, be sure to reach us on (865) 986-3015 to get the best advice on services for a seamless move-out.

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Let SERVPRO Be The Rainbow At The End Of Your Storm In Loudon

12/27/2018 (Permalink)

Flood damage like this needs SERVPRO to come to the rescue.

Flood Damage Restoration for Your Loudon Residence

Heavy rains in Loudon can cause a great deal of flooding and damage to your home. When the storms in your area have been rough and caused the excess water to enter your home, you want to deal with it as soon as possible.
Flood damage cleanup for your Loudon home needs to be done by professionals who can work in a timely fashion. Our staff is thoroughly trained and equipped to handle such a situation, and we can do so concerning you and your family, and quickly to prevent additional damage from occurring. It is not difficult to see why SERVPRO is an excellent choice for the cleanup and restoration of your home.
Once our initial inspection of your property is done to determine the scope of the flood damage, our priority is to remove all the standing water we possibly can. We use the latest in water detection technology so we can create a moisture map and determine the saturation levels and areas which are affected but not necessarily visible. We use special moisture meters so we can find any hidden pockets of wet material.
SERVPRO technicians can then start using truck mounted or industrial extraction pumps which are portable. Water is much easier to extract while it is in its liquid form, rather than after it is turned into a vapor. Most of our time is spent on extracting as much water as possible so that drying your property is much easier and faster.
Once we have extracted all the water we can, we use industrial fans and dehumidifiers to pull any leftover moisture from your property. These machines are positioned and monitored daily to ensure the fastest drying time. We also go over with you any materials, such as flooring or drywall, that may need to be replaced and what we can salvage.
SERVPRO of Loudon & Roane Counties works to get your home in Lenoir City, Tellico Village, or Blue Springs back to the way it was before the flood damage occurred. Call us any time at (865) 986-3015 so we can assist you quickly and you can return to your average, everyday lives. Going fishing, click here for information on one of the many lakes you can enjoy.